KE Stakeholder Concerns and Complaints

 

Title                           Stakeholder Concerns and Complaints
Designation               KE
Office/Custodian       Education/Director of Culture & Services
 

Stakeholder Concerns and Complaints

The Board of Education welcomes constructive criticism motivated by a sincere desire to improve the quality of the educational program or to equip the schools to do their tasks more effectively.

 

Public complaints made pursuant to this policy may involve personnel or district operations. Such complaints shall be processed in accordance with this policy’s accompanying regulation. Public complaints concerning unlawful discrimination, instruction resources or teaching methods shall be processed according to applicable Board policy, as listed in this policy’s cross references.

 

This policy and accompanying regulation shall not apply to parent/guardian concerns or complaints filed on behalf of a student or concerning a student. If a parent/guardian files a complaint, the district shall follow applicable Board policy in responding to the complaint, as listed in this policy’s cross references.

 

The Board relies on district staff to resolve concerns raised by the public and believes that complaints are best handled and resolved as close to their origin as possible. Therefore, whenever a complaint is made directly to the Board or an individual Board member, it shall be referred to the appropriate chief officer, who shall process the complaint in accordance with this policy’s accompanying regulation.

 

 

Adopted: November 17, 2010

Revised: October 13, 2016

Revised: May 11, 2017

Revised: June 13, 2019

 

CROSS REFS:

AC, Nondiscrimination/Equal Opportunity

IKE, Ensuring All Students Meet Standards Promotion, Retention and Acceleration of Students

JII, Student Concerns, Complaints and Grievances

JKD/JKE, Suspension/Expulsion of Students

JRA/JRC, Student Records/Release of Information on Students

KEC, Public Concerns/Complaints about Instructional Resources

KEF, Public Concerns/Complaints about Teaching Methods, Activities or Presentations