- Team Website
- I.T. Quick Help
I.T. Quick Help
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This page is here to help you answer and trouble shoot some of the most asked Information Technology questions.
How Do I...
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Logins: Technology and Programs
- Technology and program logins can be found at the D49 Team web page, https://www.d49.org/team.
- Click on the Technology and Program Logins menu from the top of the web page and select the system you want to access, for example, PowerSchool, Employee Online, etc
Passwords
If you have forgotten your password or are unable to login into Google and associated systems, please contact your building SpecOps administrator. The SpecOps administrator can typically be found in your school’s media center or library. -
Reset Password with building Specops admin
If you have forgotten your password or are unable to login into Google and associated systems, please contact your building SpecOps administrator. The SpecOps administrator can typically be found in your school’s media center or library.
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Damaged Hardware Repair
- If you have a damaged device, please submit a repair request with Web Scouts at https://webscouts.org/d49/
- Fill out the form by selecting the school name and enter contact information, email address and device details.
- Read the notes and information at the bottom of the web page before submitting.
WebScouts is our vendor to do physical repairs for our devices i.e. missing keys, cracked screens etc.
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Use Self Service?
Self Service is an application that is automatically installed on your laptop. It contains district approved software (i.e. Word, Excel, Powerpoint, Shoretel, etc.) and the printers you would connect to at your school.
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Download software from Self Service
1. Access the self service app on your Mac from your dock or via a spotlight search.
2. Select the category from the list on the left side of the self service app.
3. Click on the app you want to install.
NOTE: For Microsoft apps, install the Microsoft D49 Serial Key first.
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Install local school printer - Self Service
1. Open Self Service by clicking the dock icon pictured below
2. If this is your first time adding a printer to the device, click “Install” on the Canon Print Drivers package
3. A message will prompt you to confirm the installation. Please do not power down or disconnect from the network during installation
4. Click “Install” again and wait for the installation to finish
5. Once the installation is finished, navigate to the printer you wish to add and click “Add”
6. Once the printer has been added to the device, you can select it from a print dialogue drop down menu and send documents to it
7. Click “Add” on any additional printers you would like to use
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Submit an "IT Help Request" Ticket
Our IT partners at Sentinel continue to manage IT requests for service and now have a new ticketing process.Accessing the Ticketing Portal:
1. Proceed to https://my.sentinel.com; enter your username, which is your D49 email address, and password.
If this is your first visist to the portal you will need to create a password.
If you have forgotten your password, or not created one yet, choose “Forgot Password” and one will be sent to you.2. This will log you into the ticketing portal. Once logged in, you will see three menu buttons in the center of the screen. Choose ‘Get Help’.
Complete instructions are in this PDF: D49 Sentinel Portal Engagement Overview
Submit an IT request
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Sign into Schoology
- To log into Schoology, go to https://schoology.d49.org
- You will be prompted to sign in with Google.
- Use your D49 Google credentials to log into Schoology.
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Submit Schoology Help Request
Method 1
- While logged into Schoology, scroll down to the bottom of the Schoology page.
- Locate the D49 Schoology Help link.
- Click on the link.
- Fill in the Google Form. You will receive a confirmation email upon submission.
Method 2
- Click on the Tools icon on your Dock or go to https://www.d49.org/Page/5837
- Scroll down to the Schoology Support Request Button.
- Click on the Schoology Support Request Link.
- Fill in the Google Form. You will receive a confirmation email upon submission.
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Join Group or Course in Schoology
- Log into your Schoology account and select Courses from the top menu.
- Click on the blue My Courses link on the right.
- Click on the blue Join a Course button.
- Enter the course code.
- Click Join.
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Check Securly SSL
Method 1
1. Access the self service app on your Mac from your dock or via a spotlight search.
2. In the self service search field at the upper left, enter “Securly”.
3. Click on the app to install.
Method 2
- Go to the URL https://securly.com/ssl
- The website will verify if you have the Securly SSL certificate.
- If your computer needs the certificate, play the short video on installation details.
- Click on Download Certificate.
- Locate the downloaded installer and double click to install.
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Sign into Ahanet Professional Learning
D49 offers Professional Learning opportunities through the Aha! Network using the PowerSchool Unified Talent platform. Here's how you can access the system.
- While logged into your D49 Google Gmail account.
- Click on the waffle (Google Apps) icon in Gmail.
- Scroll down to the Professional Learning Icon and click on it.
Alternatively, you can access the Professional Learning system by going to https://d49.pl.powerschool.com/ia/Authentication. If you are not already signed into Google, it will prompt you to sign in with your D49 Google credentials. You can bookmark this site for later use.
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Website Login for Editing
Not everyone gets website access, but if you need it, please contact your supervisor and the communications office.
Go to the D49 website. https://www.d49.org/
Bottom right, “Sign In”
Select “Website content management”
User name and password is the same as your email with one variation: Do not include the “@d49.org”
Once you are in, go ahead and log out.
Contact your school's web editor or Joel Quevillon in the D49 Communications Office, and let them know when this is completed, and then one of them can go in and assign you to the correct pages.
When you log in again, you’ll have access to those pages.
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Schoology District Technology Course
For more in-depth information on using district technology, you can join our Schoology course, "Apple, Google, Schoology - Oh My!" using this access code: J29K-4XXJ-ZWQSM
- Log into your Schoology account and select Courses from the top menu.
- Click on the blue My Courses link on the right.
- Click on the blue Join a Course button.
- Enter the course code. J29K-4XXJ-ZWQSM
- Click Join.
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Tech Support Contact List
MacBook FAQ
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What is Self Service?
Self Service is an application that is automatically installed on your laptop. It contains district approved software (i.e. Word, Excel, Powerpoint, Shoretel, etc.) and the printers you would connect to at your school.
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How do I add printers at my school?
In Self Service, there is a categorical list on the left side of the window. In that list, you will see “printers”. When you are at your school, you will see the printers specifically for that school. Simply click “add”, and your printer will install. If you have any issues printing after this, please submit an IT request, and we will assist you as soon as possible.
1. Open Self Service by clicking the dock icon pictured below
2. If this is your first time adding a printer to the device, click “Install” on the Canon Print Drivers package
3. A message will prompt you to confirm the installation. Please do not power down or disconnect from the network during installation
4. Click “Install” again and wait for the installation to finish
5. Once the installation is finished, navigate to the printer you wish to add and click “Add”
6. Once the printer has been added to the device, you can select it from a print dialogue drop down menu and send documents to it
7. Click “Add” on any additional printers you would like to use
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What kinds of software can I install on my Mac?
You are a full administrator on your laptop, so you will be able to download most software without having a technician do it for you.
But before you do, please put in a ticket with the Education Technology team: https://docs.google.com/forms/d/e/1FAIpQLSf4S7qKjJ54uSLqdzam2zsubW59Dg70_QuBq3Mkn3zGXFfGJg/viewform so that they can go over whether this is a program that is approved for district use.
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Where do I log into PowerSchool, and the other staff resources I may need?
From this link: https://www.d49.org/team, or typing in the address line in a browser window: “d49.org/team” and navigating to the top right side of the screen, and clicking on “Technology and Program Login.” In that dropdown, you will find many of the staff resources you’ll need.
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Is there cloud storage that I can use?
There is! In fact, the district would strongly encourage that you use google drive to back up your files regularly as your work email is through Gmail.
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What web browser should I use?
The District standard browser is Google Chrome, and can be installed from Self Service.
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Is District 49 responsible for any personal data lost if my laptop is damaged/stolen?
District 49 is not responsible for any personal data placed on your laptop.
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How can I access system settings for my MacBook?
On the bottom of the screen (called the Dock), there is a gear icon called “System Preferences”. From there you can change different settings on your local computer.
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How do I search on my MacBook for applications or files?
There are two ways to access what’s called “spotlight search”. One is navigating to the top right corner of your screen where you will see a magnifying glass icon. Once you click on that, you can search for whatever files or applications you are looking for. The second is to use the keyboard shortcut: “command+space”, and it will bring up the search bar.
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Can I get a case and/or cover for my MacBook?
You can! Talk to your school’s administrator for purchase questions.